Soul Friction: Professional Massage Therapy Services

Cancellations and Refund policy

Dear Valued Customers,

Full payment is required before scheduled treatment is commenced.
If you are not satisfied with your massage therapist within the first 10 minutes of your session, you may request to stop and receive a full refund.
No refunds or discounts will be provided after the massage session has ended.
Please inform your therapist of any areas of concern, pressure preferences, or areas to avoid during your treatment.
Refunds will only be processed through the original payment method used at the time of purchase.
Gift Vouchers (physical or online) cannot be redeemed for cash and are non-refundable.
We strictly do not provide or allow any sexual activities. Staff reserve the right to stop a massage session immediately if such requests are made, and no refund will be issued.

Cancellation, no-shows and late arrivals

At Soul friction, we provide quality health care to all our clients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only the therapist, but other clients as well.

When you book your appointment, you are holding a space on our calendar that is no longer available to other clients. To be respectful of your fellow clients, please contact us as soon as you know you will not be able to make your appointment.

Cancellation

To avoid cancellation fees, please contact us at least 2 days ahead of your booking.

If cancelled within 2 days of your appointment, the fees are:

Up to2 days before - 50% of your deposit taken as cancellation fee
Less than 12 hours before - no refund on deposit

In the event of a true, unavoidable emergency, all or part of your cancellation fee may be credited to future appointments at the owner’s discretion.

If we need to cancel your appointment with less than 6 hours’ notice, a new appointment will be scheduled without penalty to the client, subject to availability.

No show

A no-show is when a client misses an appointment without cancelling or prior contact. No refunds available for a no-show. The first time a client misses an appointment, we will make a note in your file. All future missed appointments will incur a no-refund policy.

Late arrivals

If you are late for your treatment, the time will be taken off the booked treatment time. If we cannot treat you within the remaining allotted time, there will be no refund to your booking.

Terms and Conditions

Welcome to our website. This website with URL address http://www.soulfriction.com.au is owned and operated by Jacob Cavanough (32 622 694 429). Should you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy, govern Soul frictions relationship with you in connection with this website. Should you not agree with any of these terms and conditions, please do not use our website.

Your use of this website is subject to the following terms and conditions:

The content of this website is for your general information and use only. It is subject to change without prior notice.
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Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
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These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.
You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website.
In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website.
Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Cancellations and Refund policy

Terms and Conditions

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